What's the info about refunds?
Refunds must be requested WITHIN 30 DAYS of the campaign’s ending. Under no exception are refunds granted after APRIL 17. If your rewards are damaged in transit, please message me directly with photos of the damage and we will work out a solution together.
Last updated: March 04, 2025 20:42
Can I get multiple duplicate designs?
As long as you pledge for the amount you want you can! For example if you pledge for a Trio and want three Mikus, you absolutely can. You can also do this if you want duplicates of the food items. This does not however apply for the lightstick gacha unless you are really VIP and either get the Pin/food/stick choice pledge level or go for the whole set.
Last updated: March 04, 2025 20:48
Will you design another goal with the vocaloid of my choice?
If the campaign does well enough I will!
Last updated: March 04, 2025 20:49
When is shipping added to my pledge?
Shipping fees are collected AFTER the campaign. For instance if you pledge for one pin which is 10 dollars that does NOT include the shipping fee that facilitates me getting the pin to you.
Last updated: March 04, 2025 20:50
When is shipping added to my pledge?
After you fill out the surveys!
Last updated: April 08, 2025 13:48
What's going on with the tariffs?
Your best guess is as good as mine, I’m not going to be putting in orders until the surveys come back so we will see what is going on in a few weeks? All I got right now!
Last updated: April 08, 2025 13:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.